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Craft In Vogue :: Customer Care

Customer Care

Terms & Conditions

By using this website and placing an order with us through this website, you hereby agree to the following terms and conditions:

Application of Terms And Conditions
By ordering products on our online store or by accepting delivery of the products described on the invoice, you (the "Customer") agree to be bound by and accept these terms and conditions. We reserve the right to change these terms and conditions without prior notice at any time, at our sole discretion.

Registration
Before placing an order, Customers are required to register their personal information with the our website. Such information include vital Shipping Address information which should be updated for any changes before Customers place any order on our website.

By registering an account, Customers agree to receive email updates and newsletters from us regarding our latest merchandises, services, contests, and promotions.

No customer payment information will be stored on our website.

Privacy Policy
We value our Customers and respect their privacy. Information collected from Customers is used towards the improvement of their shopping experience and to communicate with them about any special events or promotions. Customer trust and confidentiality are of utmost importance to us. We will not sell, rent or transfer the information you provide to us online to any third parties. If you choose not to receive communication of any form from us, send an email to us at admin@craftinvogue.sg, and we will comply with your request.

Goods Description
While every effort has been made to provide an accurate picture of each of the goods in our store, due to limitations of digital photography and differences in monitor displays, there may be slight differences in colour and appearance. We warrant that pictures on display in our store reflect the actual goods and have not been altered in any way. We will endeavour to provide as accurate a description as possible of the goods in our store.

Payment
Full payment for orders placed must be completed before any goods are shipped. The following 4 Payment Options are provided:

Paypal - the payment is effected through the transfer of funds from Customer's Paypal account to our Paypal account.

Credit/Debit Card (via Paypal) - the payment is effected through the transfer of funds from Customer's Credit/Debit Card to our Paypal account. Accepted cards included: VISA, MasterCard, American Express and Discover.
 
Cheque - the payment is made by delivery of a SGD$ denominated cheque issued in our favour to us and is considered completed only when the cheque clears.
 
Internet Banking Transfer - the payment is made through the transfer of funds using your bank's internet banking facility to our bank account.

Shipping And Handling
All prices of goods are quoted before shipping and handling charges. Any additional shipping and handling charges will be calculated and presented to the customer during the checkout process before the payment step.

Currently we ship only to locations within Singapore. Overseas buyers can email us directly for special purchase arrangements at sales@craftinvogue.sg.

Orders are shipped within 1-2 business day upon receipt of payment for Singapore delivery.

Please ensure that your Shipping Address information in your account with us is correct before proceeding to checkout. We are not responsible in the event that an order is shipped to a wrong address provided by you. If a package is returned to us due to wrong shipping address information, you will be charged any additional expenses, including shipping and handling charges, incurred to deliver the package to you again.

Customs And Excise Taxes
Invoices do not include duties or taxes. Orders may be subject to import tax and/or value added tax in some countries or regions. In this case, the Customer (or the recipient if the merchandise is not shipped to the Customer) should be responsible for payment of such tax/taxes. The post office or courier service to which the merchandise is shipped will directly request the payment for such tax/taxes.

Rewards Points
Rewards Points awarded to purchasing Customers as part of our customer retention/loyalty programme can only be used to offset the full price of online orders. In no circumstances can Rewards Points be used to exchange for cash.

Exchange Policy
Goods sold are non-returnable and non-exchangeable. No refund for goods sold will be provided in all circumstances.

All goods are inspected carefully prior to shipment to ensure that they are brand new and in good condition.

Loss or Damage Due to Shipping
Craft In Vogue shall not be liable for any loss or damage to purchased items arising from shipping. Where applicable, we will endeavour to file a claim with the service provider in question on customer's behalf, subject to any limitations and exclusions in the service provider's relevant terms and conditions.

Limitation of Liability
YOU ACKNOWLEDGE THAT USE OF OUR SITE IS AT YOUR SOLE RISK. IN NO EVENT SHALL THE STORE OWNERS, ITS PARENT, SUBSIDIARIES, OR AFFILIATES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AGENTS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE, OR PROFITS), HOWSOEVER OR WHATSOEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT THIS COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. NOT WITHSTANDING ANYTHING STATED TO THE CONTRARY, THE STORE OWNER'S MAXIMUM LIABILITY ARISING FROM ANY MERCHANDISE SOLD SHALL NOT EXCEED THE PRICE OF SUCH MERCHANDISE.

THE SITE IS NOT WARRANTED TO BE ERROR FREE OR UNINTERRUPTED, AND THERE IS NO WARRANTY TO THE RESULTS OBTAINED THROUGH THE USE OF THE SITE. THIS WEBSITE IS BROUGHT TO YOU BY CRAFTINVOGUE.SG ON AN "AS IS" AND "AS AVAILABLE" BASIS. CRAFTINVOGUE.SG DISCLAIMS ALL WARRANTIES OR REPRESENTATIONS OF ANY KIND, EXPRESSED OR IMPLIED, TO THE OPERATIONS OF THIS WEBSITE, 3RD PARTIES, INFORMATION, CONTENT OR MERCHANDISES OF ANY KIND IN THIS SITE. CRAFTINVOGUE.SG DOES NOT WARRANT THE DELIVERY PROCESS OF THE GOODS, SHOULD IT NOT REACH THE RECIPIENT AFTER CRAFTINVOGUE.SG HAS SENT IT OUT. WE SHALL NOT BE LIABLE FOR UNAUTHORIZED ACCESS BY THIRD PARTIES TO YOUR TRANSMISSION FACILITIES, PREMISES OR EQUIPMENT OR FOR UNAUTHORIZED ACCESS TO OR ALTERATION, THEFT, PROGRAMS, PROCEDURES OR INFORMATION THROUGH ACCIDENT, FRAUDULENT MEANS OR DEVICES OR ANY OTHER METHOD.

YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS CRAFTINVOGUE.SG PARTIES AGAINST ALL DAMAGES, CLAIMS, LIABILITY, COSTS, AND EXPENSES, INCLUDING BUT NOT LIMITED TO REASONABLE ATTORNEYS FEES, ARISING OUT OF VIOLATION OF ANY PROVISIONS OF THIS AGREEMENT BY YOU OR ANYONE ACCESSING CRAFTINVOGUE.SG UNDER YOUR ACCOUNT.

CRAFTINVOGUE.SG RESERVES THE RIGHT TO AMEND THE TERMS AND CONDITIONS AT ANY TIME WITHOUT PRIOR NOTICE. WE MAY ALSO REFUSE TO PROVIDE OUR SERVICE OR PROCESS A TRANSACTION TO ANYONE FOR ANY REASON AT OUR SOLE DISCRETION. WE ALSO RESERVE THE RIGHTS TO MAKE ANY AMENDMENTS FOR ANY PART OF THE WEBSITE. ALL AMENDMENTS WILL BE OF IMMEDIATE EFFECT UPON UPDATE. BY USING OUR SITE, YOU ARE AGREEING TO THE LATEST TERMS AND CONDITIONS STATED.
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News
20-03-2012
Some pictures from the Scrapbooking Workshop held at the NTU Cultural Activities Club on 15 March 2012. The undergrads from NTU were oozing with creativity and enthusiasm. Some even did 2 projects at one go! Click on pictures to see entire gallery.



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